H & T NAILS & SPA
POLICIES
The purpose of this policy is to advise you as our customer, as to the services that can be expected from H & T Nails Salon, and the steps and procedure that can be taken if you, the customers are not satisfied with the services you receive from Our Nails Salon
WE RESERVE THE RIGHT TO REFUSE SERVICE TO:
RUDE, MEAN, or DISRESPECTFUL
Anyone with a nail condition we suspect may be
Anyone with open or infected wounds in the treatment
Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our
Diabetes Client: Please inform our technician so we can provide our service with proper care. NO CUTTING SERVICES ARE
We hate to say it but FOR CUSTOMERS SAFETY: Spa chairs have a maximum capacity of 250lbs. We ask if you are over the maximum weight capacity to not sit on the spa chair for your own We appreciate your understanding.
We love to do children’s nails! However, children with inappropriate behaviors (i.e. running around, jumping on chairs, yelling and/or screaming, etc.) are disruptive and can be dangerous to other customers
and our staff. If you have children under 10 who are not receiving nail services, please ensure their safety while inside the salon or remove them from our premises.
REFUNDS, RETURNS and EXCHANGES
If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.
You must arrange an appointment to have your nails fixed within 7 days after your initial service. We will not offer any refund or credit note because you have simply changed your
We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do but you have to tell us immediately what you are not satisfied with during the time you are getting your service done. Also, please notice that we will NOT redo your service with no cost if our technician has confirmed and clear with you about your nails during the time service is going
-As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
We will charge you for the costs of any repairs or replacements that we must carry out because of damage that you have caused due to your own lack of care for your
-If you have any questions on how to care for your nails please ask the
nail technician.
PUNCTUALITY
Please contact the salon if it appears that you are going to be late to an appointment. If you are expecting to be more than ten minutes late, we cannot guarantee completion of the services booked, but as always, we’ll make every effort to do so.
PERSONAL ITEMS
H & T Nails is not responsible for any personal items that have been damaged during services. Please be extra careful when handling polishes and check if any belongings are left behind.
GROUP PARTY
We require a deposit of $50 for a group of 4-5 people.
We require a deposit of $100 for a group of 7 people and above. For each person not show up will be $30 penalty fee.
PAYMENT METHODS
Cash, Visa, MasterCard, Discover, and Gift Certificates are acceptable tenders for all services and products. All other forms of payments, including checks will not be
Gift Card, Terms of Use No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash. Gift cards might not be used to combine with some other vouchers on special
promotion.
Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or
Gift card purchases are not exchangeable nor
Gift Cards cannot be canceled : You cannot cancel your Gift
-Your Gift Card, your responsibility: You are responsible for the use and safety of your Gift Card.
COMPLAINTS/FEEDBACK
If you have any complaints or feedback, please contact the manager of the salon where you received the service or email us at: Handtnailspa88@gmail.com
WHAT YOU NEED TO DO?
To allow us to provide a quality service as efficiently as possible, you need to:
-Ask for the service, which you would like to have. If you are unsure, please speak to the salon manager.
-Inform our staff if you are allergic to any chemicals or substances before receiving any service.
-While receiving any service please provide our staff with your feedback or comments on their services so our staff can satisfy your requirements straight away.
-Inform the staff member or salon manager immediately if you have any concern relating to the salon, the staff, or any service.
-Inform the salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
At H & T Nails salon, we strive our best to provide high quality service and we treat you with courtesy and respect.